Our customer service is there for you & ready to help with your every question.

In our Q&A you will find answers to the most asked questions.

If you can’t find an answer to your question do not hesitate to contact us:


Monday - Friday: 09:00 - 16:00 (GMT+2)
Saturday- Sunday: Closed

This product is not risk free and contains nicotine, which is addictive. Only for use by adults.

Swedish Match North Europe AB, 118 85 Stockholm, Sverige, Orgnr: 556571-6924, Momsregnr: SE55657169240

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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and contain nicotine, which is addictive. Please visit the Important Information page for additional risk information.